Terms and Conditions
Our standard delivery service for U.K orders is three days. Orders should be placed before 3pm and the items must be in stock. If we are temporarily out of stock of any item we will contact you and advise of any delay.
All prices are exclusive of V.A.T. and are displayed in pounds sterling.
Delivery in U.K mainland ( excluding North of Glasgow and off shore islands) will be delivered at a charge of £6.95 for smaller items and £9.95 for larger items that incur a manual handling charge by the courier unless stated otherwise.Some low value orders on panels may incur an additional charge to cover manual handling. Please call for further clarification.
Delivery to the Highlands of Scotland,any deliveries North of Glasgow and all off shore islands will incur an additional charge, please call the sales office.
Delivery Overseas (outside mainland UK) will be charged according to size weight and shipping costs. Delivery will be charged at cost.
Orders that have a weight exceeding 20KG will be charged at cost
Please check that you have ordered the minimum quantity where applicable as we are unable to send goods that do not meet the various minimum quantity amounts,however should still require goods that do not meet the minimum quantity you may visit us and collect or pay additional postage that will vary according item being purchased.
Please check all deliveries for any shortages or damage. Claims for shortages or damage must be reported immediately and recorded on the delivery driver’s paperwork.
As we use a courier company to deliver the goods sold to you the customer, if for any reason they are unsatisfactory or arrive to late please reject the consignment and write on the drivers paperwork the reason for the rejected delivery.
RETURNS AND REFUNDS:
All items returned for exchange or refund must be accompanied with a copy of the original receipt of purchase. Goods returned for refund must be in their original packaging and unused. Returning items is the responsibility of the customer who is liable for the cost of the returns and must first obtain authorisation to return goods from our sales team. Providing the goods are in a re-saleable condition and returned within 14 days, a refund will be given less any initial carriage charge,credit card transaction fee and packing fee.If the goods arrive later than the 14 day period a restocking charge of £10.00 will be deducted along with the initial carriage charge and packing fee.
Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value.
TERMS AND CONDITIONS OF SALE:
1.) These conditions apply to all contracts for the sale of goods entered into by (TIMCOM) Practical Timber Components.
2.) Orders sent to addresses within the normal delivery area (Mainland U.K) will be despatched if carriage paid by our own transport or designated carrier, subject to any conditions set out in the delivery section above. Consignments despatched by any other means will be subject to carriage/post and no liability will be accepted by (TIMCOM) Practical Timber Components in cases of non-delivery, loss or damage in transit. (TIMCOM) Practical Timber Components does not provide, nor offer to provide, losses in transit insurance cover.
3.) Goods are supplied on the condition that where applicable the Manufacturers or Agents Conditions of sale shall be observed.
4.) Prices are those ruling at the date of order, Prices on our website are maintained daily and despite our best efforts, a small number of items may be miss priced. If an items' correct price is lower than our stated price, we charge the lower amount.
OUR COMMITMENT TO OUR CUSTOMERS:
We value your custom and will make every effort and take all reasonable steps to ensure that you are happy with any product you purchase from us and with the service we provide
We believe in being honest towards our customers and whilst we may on occasions not be able to fulfil all our customers wishes we will never miss sell products or ignore honest complaints or grievances.
While all our goods are new and unused due to the nature of timber you may experience slight colour variations and slight size variations beyond our control.
All our products are supplied un treated
Your information is used by ourselves only and never shared or sold to any other third party.
The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only.